That's a really good question
Do all of your products contain Magnesium?
Nearly, but not all. Our Hand Wash and Hand Milk do not contain Magnesium, because they are naturally amazing as they are. Our Sleep Spray doesn't either as it is considered a room spray to be used on bedlinen or pyjamas before bedtime and the blend of Chamomile and Lavender is what does the trick with this product.
What is the best combination to help with sleep?
For Adults our most concentrated Magnesium product is the Magnesium Oil. We recommend applying that to your lower legs or stomach about 20 minutes before bed to help start the relaxation process.
For really young Children or Babies go with the Little Baby Balm and Sleep Spray - a winning combination! The Baby Balm has a low dose of Magnesium so it won't irritate young skin but gives little bodies a little hit of Magnesium. And the Lavender and Chamomile in the Sleep Spray will help to calm little minds and shut them down for the night.
For older children or teenagers you can really choose any combination of the above. Just dilute the Magnesium Oil by applying one of our Magnesium Balms first and spraying over that area while they get used to it as for the first couple of applications it may tingle. The tingle will stop and shouldn't cause any skin irritation but if you are not used to it can be a surprise.
Does Organic mean Certified Organic?
The short answer is no. When we can - we definitely do (get certified that is). When we can't, we use the most natural ingredients and components available (and quite often these themselves are certified organic). So you always know where you stand, we list everything we use in each product on the label - not just the active ingredients.
How do I know which products are Certified Organic?
We will always include in the product description if the product is Certified Organic and there's a little logo on the back of our certified products too.
Where do you manufacture?
Right here in Melbourne, Australia for most products. We like to work with people we can meet easily - gives us a good excuse to catch up for coffee. And the furthest afield we go is NSW.
The bottles look great - but do they contain BPA?
No, definitely not. We like to be able to pronounce all of the ingredients in our products including the packaging.
On the bottles... why are the Hand Wash and Hand Milk ones clear?
We thought a lot about what type of bottle to use. We went with the clear option on our first product because it reflected how we want to be as a company - transparent. We tell you about our ingredients and where our products are made. We don't want to hide that goodness away behind an amber bottle! You might also notice the shape - instead of round we went oblong-ovalish (yes, we know that is not technically a shape... think of it as a descriptor.) People with narrow bench tops can thank us later.
Do you test on animals?
No, only on children related to us.
Are your products suitable for sensitive skin?
Our products contain natural ingredients that have been specifically chosen to be as gentle on the skin as possible. If you have sensitive skin we always recommend you do a patch test before using any products (ours or anyone elses). And if you have super-sensitive skin then always check with your health care peoples before switching things up.
Is The Base Collective sold in stores?
We like to keep things simple so The Base Collective store is online only. You click, we ship and magic.... it's on your doorstep. We do, however, have some fabulous stockists who have a combination of online and physical stores and you can check them out right here.
Help! My Hand Milk does not want to pump. What's up with that?
Please don't take it personally. Our Hand Milk is a little sensitive to the colder weather because of all of the natural ingredients. The best way to coax him out is to pop him in a warm room for a little while then give him a serious shake. (Like seriously serious). Once he's loosened up give the pump another good go (say 10-12) and you should have made a new best friend. Any problems of course, just drop us a line at firstname.lastname@example.org and we'll be happy to help.
I've changed my mind. What can I do?
Click on through to our returns and exchanges page and we can help.
How much is shipping?
Spending under $150? Shipping is a flat $5 Australia Wide
Spending over $150? For you, it's on us.
Where do you ship?
As of right now, we ship within Australia. We're hoping to be heading off on overseas adventures soon though.
General Shipping Questions?
We've got a whole page right here dedicated to the topic
Drop us a line or several at email@example.com