The Base Collective

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Shipping

You bought it - now you want it. Straight away, right? We've got you covered.

Let's start with the basics.

How much is shipping?

Is your order under $150? Then shipping is a flat $5 Australia wide.

You order is over $150?  For you - it's free! Australia wide. 

  

How does it work?

The short version is:

You order. We pack. We ship. You get.  Simple - how we like it.

 

Great - but how does it really work?

You like the details huh? That's ok - so do we.

1. You place your order.

Once your order is placed, you will receive a confirmation email including the postal address you have provided.  We'll also let you know that your item will be on its way to you the next business day and tell you how great we think you are. 'Cause you are.

2. The next business day.

Your order is picked up by our couriers (we use a mixture couriers and Australia Post to maximise coverage) and starts 'the journey'. You should also get another email from us stopping by your inbox to say hi and let you know that the postman is peddling hard on his (or her) way to you. We also let you know your tracking number but don't get too excited... sometimes those things take a few hours to appear in the Australia Post or FastWay system.

3. The next 2-10 business days.

As much as we believe in equality for all, sometimes the tyranny of distance beats us.

Metro areas are usually the quickest (2-5 days). If you're a little further out then it can take up to 10 days but it is on its way we promise.

 

Any issues? Email us at hello@thebasecollective.com and we will get onto it as soon as we can. Please be sure to have your order number handy for the quickest response.