Returns & Exchanges
Sometimes things don't go quite to plan - we get that. If you're unhappy with your purchase or have ordered the wrong product simply:
1. Email us at firstname.lastname@example.org including your name and order number
2. Return the unopened and unused product to us at the address below.
Once received, The Base Collective team will gladly refund your order. Please be aware that return costs are the responsibility of the customer and that the product being returned is the responsibility of the customer until received at The Base Collective.
If there has been a mix up with your order please email us at email@example.com and we will be in touch as soon as possible to make it better.
Address for returns:
The Base Collective
PO Box 2181
283 Wattletree Road, Malvern East VIC. 3145
Please be sure to include your name and order number when returning any products to enable us to issue a refund as soon as possible.
Please also be aware our policy is valid for 21 days.